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Frequently Asked Questions


Can an end user buy direct from C.B.I.?

No, C.B.I. is a manufacturer and sells to qualified dealers.

How do I become a C.B.I. Dealer?

You first need to be qualified as a new dealer. Once you have completed the necessary forms you will be contacted by a C.B.I. representative.

How do I find a local dealer in my area?

Send us your name and location so that we can refer you to the nearest dealer.

If I fax or e-mail my request for a custom quote along with the specs rather than calling will I get the same response?

C.B.I. actually prefers this method. It eliminates any misinterpretation on our part and it guarantees you get what your specs call for.

How long are quotes good for?

Quotes are good for 30 days. If you haven't placed an order within 30 days call to make sure there has been no change in pricing or availability.

What is the production time for imprinted cables?

Under a normal production load turn around is within 3 - 4 working days or less.

How long will it take to complete my custom order?

Turn around time depends on the custom job and the production load in the Custom Department. We strive to provide you with a ship date as accurately as possible but custom jobs often require us to order additional components from our suppliers. If one of our suppliers has their own shipping lags, this creates delays for us. This rarely happens and in the event that it does you will be contacted by your rep.

What credit cards do you accept?

Visa, Mastercard, Discover and American Express.

How do I apply for Open Account Status?

You will need to complete an application requesting Net 30 Terms. If you are a long-time customer, an updated application will need to be processed.

What is the minimum order amount to be shipped Net? COD and Credit Card?

There is no minimum order on COD, Credit Card, or Net orders.

Why do I need to complete a Dealer Application if I am going to pay with a Credit Card?

Regardless of mode of payment, all customers must be qualified as a buyer. C.B.I. wants to ensure that actual business; not end-users are making purchases.

What is the minimum order size for heat shrink and/or header print?

An order of 24 cables is the minimum quantity.

If my order is in stock, how long will it take to ship?

CBI is the industry leader in turn-around time. We understand the importance of delivery time. In most instances in-stock items will go out same day depending on time of order. Occasionally it could be 2 or 3 days. Depending on the current production load, times may vary.

Warranty:

Standard cables are guaranteed for a period of 10 years against defects in material and workmanship. Warranty items may be returned prepaid to the factory without prior authorization. Proof of purchase must be enclosed with a description of the problem.

If you have any additional questions please submit them via info@cbicables.com .
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